For the past two days some students, faculty and community members have not been able to access the Johnson County Community College website and campus e-mail.
The source for the chaos stems from an update to the campus network that has had an unforeseen complication — it blocks certain Internet Providers addresses from accessing the college website.
The website includes library databases, learning management systems for distance and campus learners, and online enrollment.
Unfortunately this problem is making it difficult for summer students to complete projects, take online tests and even check their e-mail. JCCC says it is working to fix the problem but cannot speculate on when the problem will be resolved.
Message posted today on the Johnson County Community College electronic mail server, Infolist:
Network application installation follow-up
The network application scheduled Tuesday afternoon was successful and will provide Information Services a much improved ability to manage the network. Unfortunately, some Internet Service Providers providing coverage outside the metropolitan area such as Embarq, Wildblue and Cox are experiencing difficulty accessing JCCC web sites and delayed delivery of email. We are working with affected ISPs and appreciate receiving your feedback as it provides us with the information needed to resolve the issue. Additional updates will be posted as we learn more from those ISPs and individuals affected. If you need to report a problem, please contact the helpdesk. We apologize for the inconvenience and are working to get this issue resolved as quickly as possible. If you have questions about this information, please contact Sandra Warner at 913-991-8229.